FULLY UPDATED SHIPPING & DELIVERY POLICY

Shipping & Delivery Policy | COMO UK Premium Menswear
COMO is a trading name of Orchid Couture Ltd, a company registered in England and Wales.

Registered Address: 108a Commercial Road, London, E1 1NU, United Kingdom
Contact Email: info@comoclo.co.uk

1. SHIPPING & DELIVERY

At COMO, we are committed to providing a reliable and transparent shipping experience. All orders are processed and dispatched directly from our UK fulfilment centre.

1.1 PROCESSING TIME

Orders are typically processed within 1–2 business days (Monday to Friday, excluding UK public holidays).

Orders placed after the daily order cut-off may be processed on the next business day.

1.2 UK DELIVERY TIMES

UNITED KINGDOM ORDERS:

• Standard Shipping: £4.75
• Estimated Delivery Time: 5–7 business days
• Free UK Shipping: Available on orders over £75

Delivery estimates begin after order processing is complete.

IMPORTANT NOTES:

• Delivery times are estimates and may occasionally vary due to courier delays, seasonal demand, or unforeseen disruptions.
• Business days exclude weekends and UK public holidays.
• Tracking details will be provided where available.

1.3 SHIPPING PARTNERS

Our delivery partners may include:

• Royal Mail
• Evri
• DPD
• DHL
• UPS
• Other trusted UK courier partners

Courier selection may vary depending on order size and delivery destination.

1.4 SHIPPING COSTS

Shipping charges are clearly displayed at checkout.

CURRENT UK RATES:

• Orders under £75: £4.75
• Orders £75 and above: Free Shipping

Customers are responsible for providing accurate shipping information. COMO is not liable for delivery issues caused by incorrect addresses submitted during checkout.

1.5 LOST, DELAYED, OR MISSING ORDERS

If your order is delayed, lost, or marked as delivered but not received:

1. Check tracking details provided in your dispatch confirmation.
2. Contact the courier directly for immediate assistance.
3. Notify COMO at info@comoclo.co.uk within 10 days of the estimated delivery window.

We will investigate delivery issues and, where appropriate, provide a suitable resolution, which may include replacement or refund subject to courier investigation.

1.6 FAILED DELIVERIES OR RETURNED ORDERS

If delivery fails due to:

• Incorrect shipping address
• Failed delivery attempts
• Customer refusal

Additional shipping charges may apply for redelivery or reshipment.

1.7 INTERNATIONAL SHIPPING

At this time, COMO primarily serves customers within the United Kingdom.

International shipping may become available in future markets.

CONTACT US

For shipping-related enquiries:

COMO / Orchid Couture Ltd
108a Commercial Road, London, E1 1NU
Email: info@comoclo.co.uk